Public view of business inches up, despite evil few
Monday, May 3rd, 2010By Mike Flynn
Mike Flynn & Associates
Wall Street, Walmart and WAMU notwithstanding, the public’s view of business is improving. Those who measure such things say that’s largely because of the way businesses of all sizes have struggled to continue their support of non-profit and community causes despite the bleakest of financial times.
Walmart, which now faces a massive lawsuit for alleged sex discrimination, joins the above trio, which obviously could include many others, after being burned by what may well come to be known as the Tiger Woods Rule: If your marketing folks create an inflated you, then you’ll be pilloried when the real and deflated you emerges.
The fact that the public’s attitude toward business is creeping up has been highlighted several times in recent months, most visibly early in the year with the release of the 2010 Edelman Trust Barometer.
The survey by the international public relations firm, which made presentations on the survey around the country, showed what it called “a modest rise in trust for business” after the trust-index level the previous year had shrunk to historic lows.
The growing trend among corporations to engage stakeholders, rather than just focus on shareholders, and to take roles in solving major social challenges were cited as reasons for that blip up in public regard.
The most recent indication of that improving view of business by the public came at the 2010 International Corporate Citizenship Conference in Boston earlier this month.
The 10th annual conference, put on by the Boston College Center for Corporate Citizenship, got little visibility beyond Boston despite the importance of the topic and the audience it attracts.
Tim Wilson, who is with the Center, told me “corporate America is bouncing back faster than some other sectors in how they are viewed by the public. That’s a big change from merely lobbying against what might hurt us.”
One of the interesting findings at the conference was that “more CEOs are saying they need to be involved in public policy issues,” Wilson said. “The point is the feeling of CEOs that no one prospers in a bad neighborhood and that this world is a big neighborhood and corporations need to be involved in finding solutions.
If concern about “the neighborhood” represent a big change for major corporations, many would suggest such concerns have long been the stuff that helps drive smaller, local businesses.
Rich Simmonds, co-founder of Seattle wealth management firm Laird Norton-Tyee and, since his retirement, entrepreneur in residence at the family business center at Seattle University, says “research shows that family owned businesses spend more on community and non-profit causes than other businesses. And they’re less likely to turn off the spigot in tough times because they’re more likely to think long term.”
Stanley W. McNaughton, CEO of Pemco Insurance, puts it this way: “Because we’re a local company, our philanthropy is local.” He adds that while the company has maintained its commitment to corporate citizenship through the downturn, it has “made us more selective in what we support, but more committed to our traditional causes.”
Carol Lewis, CEO of Seattle-based Philanthropy Northwest, agrees the image of business is improving as more and more companies understand how community involvement contributes to success. “Corporate citizenship is on a steady increase,” she says.
She says the declines in corporate giving that have taken place in a bad economy “aren’t permanent. In fact, there’s not only evidence of a rebound but an ever-expanding number of businesses engaged in philanthropy.”
As that expansion occurs, a key part of the evolution of corporate citizenship is going to be ever-increasing focus on the convergence of corporate citizenship and corporate strategic goals.
Part of the “convergence” inevitably will relate to image impact, a factor that has come to top the list of reasons for how companies choose their involvements. And visibility is the key of reward for corporate citizenship recognition events, like the Business Journal’s Corporate Citizenship Awards Luncheon next month.
“It’s increasingly true that aligning your charitable efforts with your business goals advances both,” says Steve Mullin, president of the Washington Roundtable, the 27-year-old nonprofit public policy organization comprised of chief executives representing the state’s major private-sector employers.
One of the compelling moments at the International Corporate Citizenship conference in Boston apparently was an observation by closing keynoter Kathryn Brown, Verizon’s senior vice president for public policy & corporate responsibility.
Brown noted that despite Wall Street’s disastrous mismanagement of consumers’ money, the most recent Edelman corporate trust barometer is going up and optimism seems to abound and wondered aloud how that could be.
“I think it’s because we all faced the abyss and then we walked back from it and rediscovered our core shared values – as a society, as a political body and as corporate citizens,” she told the audience.
Originally published on the Flynn’s Harp blog.

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